0 (5).mp4 Apr 2026

: Use empathetic listening (smiling, nodding, maintaining eye contact) to build rapport with the caregiver.

: At the end of the session, summarize both needs and strengths to help the family see the total picture, and allow them to adjust any ratings if they feel a detail was missed. 0 (5).mp4

: The caregiver's viewpoint is critical; their input should be gathered first before coalescing other points of view. You can find official documentation and the most

You can find official documentation and the most current reference guides on the New York State Department of Health website or the OCFS Reference Guide (PDF) . : Use empathetic listening (smiling

: To use the tool officially, you must demonstrate reliability (typically a score of 0.70 or greater) on a case study through the TCOM Training website . Accessing the Full Guide