Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods

Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices.

The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk .

Best Buy treats open-box laptops almost identically to new products regarding returns and exchanges. You generally have a for a full refund or exchange, provided the item is returned in its purchased condition with all included accessories . Standard Return Windows

Laptops with cellular capabilities often fall under a stricter 14-day window regardless of membership status. Key Policy Details for Open-Box Items

The return period begins on the day you receive the product. 15 days. My Best Buy Plus™ & Total™ Members: 60 days.