: Best Buy typically handles these claims only within their standard return window (usually 15 days for standard members). After that, you must deal with Sony directly:
: Call 1-800-433-5778 for questions or to start a claim if you can't visit a store. best buy ps4 controller warranty
You will likely need to ship the controller to a service center at your own expense; Sony covers the return shipping. 3. Best Buy Standard Return Policy : Best Buy typically handles these claims only
If you purchased an optional protection plan (typically 2 years for about $19.99), the process is generally faster and covers more issues. You may need to purchase a new protection
: Using your GSP for a replacement typically fulfills that specific contract. You may need to purchase a new protection plan for the replacement controller. 2. Sony Manufacturer Warranty DualShock 4 controllers
If your controller is defective right out of the box and you don't have an extended warranty: : 15 days to return or exchange. Plus/Total Members : 60 days to return or exchange.
To get a warranty replacement for a PS4 controller at Best Buy, your options depend on whether you purchased a or are relying on the Sony Manufacturer Warranty . 1. Geek Squad Protection (GSP)