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If your shipping address is significantly different from your credit card's billing address.
When you name someone else to pick up an order, extra verification may be required to ensure authorization. The Verification Process
If your order is flagged, the team may reach out or place a hold that requires action:
The team typically flags orders for manual review based on specific "risk" triggers, such as:
You might receive an email or phone call asking to verify details like the bank's phone number on your card or the specific shipping address.
Call the official Best Buy Customer Care at 1-888-BEST BUY (1-888-237-8289) .
Verification requests are often time-sensitive; for example, identity verification for data requests must be completed within 24 hours of receiving an email.
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