Buyer Won't Return Item Apr 2026

If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers:

: Generally, you are not obligated to issue a refund until you receive the item back in its original condition. buyer won't return item

Review removal is possible if it violates community guidelines. If a buyer leaves a negative review stating

: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives Expert Perspectives Buyers have 3 days to accept

Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution.

: Clearly mention that you offered a full refund upon the return of the item and provided a prepaid shipping label (if applicable).

Dealing with a buyer who refuses to return an item while demanding a refund or leaving a negative review is a common challenge for online sellers. Here is how to handle the situation across major platforms like eBay and Amazon. Your Rights as a Seller