Expensive Talk: Why the Conversations You’re Avoiding Cost the Most
To ensure your difficult conversations lead to a positive ROI, change your approach: Expensive Talk
Honest feedback—when delivered with empathy—is a rare and valuable currency in any organization. 3. Turning "Expensive" into "Profitable" Expensive Talk: Why the Conversations You’re Avoiding Cost
Silence isn't free; it’s a high-interest loan. When you avoid addressing a performance issue, a boundary violation, or a shifting strategy, the "interest" builds in the form of resentment, missed deadlines, and lost trust. By the time the conversation finally happens, the price of fixing the problem has often doubled. 2. Identifying "High-Value" Dialogue a boundary violation
Asking "Why do we do it this way?" can be uncomfortable, but it’s the only path to innovation.