Imperial Auto Insurance (2024)

Some users report extreme delays in getting car repairs started, with claims remaining unresolved for weeks.

"Imperial Auto Insurance" often refers to , a carrier now part of the Allstate Insurance Group. While the company holds an A+ rating from the Better Business Bureau (BBB) , customer sentiment is sharply divided between those who appreciate their low rates and those who struggle with claims processing . Typical Customer Experiences

Reviewers generally highlight two very different sides of the company: imperial auto insurance

The most significant complaints revolve around the aftermath of an accident.

Local agencies, such as those reviewed on Yelp , are frequently praised for their professional and dedicated service when setting up policies. Some users report extreme delays in getting car

These quotes from public forums reflect the polarized nature of the service:

Many customers choose Imperial for its affordability, particularly if they have been dropped by other insurers. A common frustration is the difficulty in reaching

A common frustration is the difficulty in reaching adjusters or managers once a claim is filed.