: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.
To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail. nih it help desk
: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure : Requesting or troubleshooting access to SharePoint and
As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . Phone Support : Toll-Free : 866-319-HELP (4357) Local
: Support for NIH-managed desktops, laptops, and standard software suites.
The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services