Remedy [TESTED]

To start a new article in the or Smart IT interface, follow these steps: Launch the Creator : In BMC Helix ITSM , navigate to Create New > Knowledge .

Assign the to control who can see the article (e.g., Internal vs. External/Customer-facing). remedy

: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title. To start a new article in the or

In , select Create New > Knowledge Article from the main navigation menu. : Choose the appropriate template (e

In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy