Based on the , service quality in this sector is defined by five key dimensions:
Managing service quality in hospitality facilities management requires a dual focus on and intangible service interactions . Research shows that while high-quality physical facilities (tangibles) are essential for a positive first impression, it is the interpersonal interactions—reliability, responsiveness, and empathy—that most significantly drive long-term guest satisfaction. Core Dimensions of Service Quality Service Quality for Facilities Management in Ho...
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