Often used for breaking bad news ( S etting, P erception, I nvitation, K nowledge, E mpathy, S ummary).
S it squarely, O pen posture, L ean in, E ye contact, R elaxed. Skills for communicating with patients
Empathy is the ability to understand and share the feelings of another. It helps de-escalate anxiety and builds rapport. Often used for breaking bad news ( S
Explain the risks and benefits of different paths. S ummary). S it squarely
Every patient brings a unique cultural background that influences their view of health and medicine. Recognize your own biases.
Communicating with patients is more than just sharing information; it’s about building a bridge of trust that improves health outcomes. 1. Active Listening