: The consumer version of Skype is no longer operational. Users are encouraged to use Microsoft Teams for free instant messaging and video calls.
: If you had a remaining balance or active subscription at the time of retirement, you may be eligible for a refund through your Skype account profile page . Skype – free IM
If you are looking to report an issue or find information based on past usage, here is the relevant status: : The consumer version of Skype is no longer operational
Do you need help or setting up an alternative messaging app ? Skype – free IM