“The plane was relatively new and was beautifully fresh and clean. The staff were immaculately dressed and very pleasant and efficient.” Tripadvisor Safety Upgraded to a perfect 7/7 rating by AirlineRatings in 2025. Past history of failed safety audits (now resolved). Ground Service
: Known for "Royal Silk" (Business) and "Royal First" classes, the airline is frequently praised for its warm, attentive crew and authentic Thai hospitality. thai7.avi
Modernized online check-in options via booking reference or ticket number. “The plane was relatively new and was beautifully
Thai Airways (which commonly uses .avi or video-style identifiers in flight review titles) currently holds a 4-Star Airline rating from . Reviews from 2025 and 2026 highlight a significant recovery for the airline, featuring improved safety ratings and a revival of their premium services. Flight Experience Summary Ground Service : Known for "Royal Silk" (Business)
Occasional reports of disorganized boarding or delayed departures.
“I had a great experience flying with Thai Airways. The flight was on time, comfortable, and the service was excellent.” www.airlinequality.com · 2 weeks ago
: The fleet includes modern aircraft like the Airbus A350-900 and Boeing 777-300ER . Business class often features 1-2-1 staggered seating that allows for full-flat beds, though some older hardware may show "scuffs and nicks".