Work The System -

To "work the system," Carpenter suggests creating three specific guiding documents to align your operations:

: A high-level vision (usually one page) that defines exactly where your business is going and what it aims to achieve. It serves as the "North Star" for every decision you make. WORK the SYSTEM

By isolating and perfecting these small sub-systems, you move from "firefighting" daily chaos to managing a machine that runs itself. To "work the system," Carpenter suggests creating three

: A list of core guidelines (about 30–40 points) that dictate how you and your team make decisions. It establishes the "company culture" in practical terms. To "work the system